Privacy Policy
Effective date: September 15, 2026
Empire Insurance Agency LLC ("Empire," "we," "us," or "our") provides insurance assistance and customer support. This policy explains how we collect, use, and disclose information through our website and communications, including phone calls and text messages.
Information we collect
We collect information you provide when you request assistance or communicate with us. This may include your name, email address, phone number, insurance interests, member identifier, and information needed to respond to your request. Our communication systems may also process call details, recordings, transcripts, summaries, messages, and communication preferences. Where required, we obtain consent for call recording.
Our website and service providers may receive technical information such as your IP address, browser type, and access logs when you visit. External resources used to display the site may receive this information when your browser loads them.
How we use information
We use information to respond to inquiries, assist with insurance and enrollment questions, arrange callbacks, provide member support, maintain records, review service quality, protect our systems, and meet legal obligations. We may use service providers to store records, process communications, and analyze call transcripts for service quality.
Mobile information and SMS consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
We do not sell, rent, or transfer mobile phone numbers or text messaging opt-in data and consent to third parties or affiliates for their own use. Text messaging originator opt-in data and consent are excluded from any other information-sharing described in this policy.
We may provide the limited information needed to service providers that deliver and support our messages, such as messaging platforms and telecommunications carriers. These providers may use it only to provide services on our behalf, not for their own marketing.
Providing a phone number or requesting a quote does not by itself enroll you in text messages. SMS enrollment requires a separate affirmative opt-in. Consent to text messages is optional and is not a condition of purchase. See our SMS Terms for message details, rates, and opt-out instructions.
Other disclosures
We may disclose information needed to assist with your insurance request to the insurance carriers involved, and to service providers that support our records, communications, and operations. We may also disclose information when required by law or to protect against fraud or security threats. These disclosures do not authorize sharing mobile information or SMS consent for third-party or affiliate marketing.
Retention and security
We retain information for the time needed to provide services, maintain appropriate business records, resolve disputes, and meet legal obligations. Retention periods depend on the type of record and its purpose. We may retain opt-out records to respect your messaging preferences. We use safeguards designed to protect information, but no storage or transmission method is completely secure.
Your choices
You may contact us to request access to, correction of, or deletion of your information. We may need to verify your identity. Applicable law and recordkeeping requirements may limit what we can delete. To stop text messages, reply STOP. For messaging help, reply HELP or contact us below. You can still request assistance without agreeing to receive text messages.
Children and external websites
Our website is intended for adults seeking insurance assistance. It is not directed to children under 13. Contact us if you believe a child has provided information through the website. Other websites linked from our site have their own privacy practices.
Policy updates
We will post changes on this page and update the effective date. If a change requires additional notice or consent, we will provide it as required.
Contact us
Empire Insurance Agency LLC
3402 Davie Rd, Davie, FL 33314
Email: memberservices@insurancesupport.net
Please do not send sensitive medical or financial information in a text message or an ordinary email.