SMS Terms

Effective date: September 15, 2026

These terms apply when you separately opt in to text messages from Empire Insurance Agency LLC.

Messages and consent

Based on your request and the consent you provide, messages may include responses to insurance inquiries, appointment or callback reminders, enrollment updates, and member support. We send messages only within the scope of your consent. Any promotional text messages require separate, explicit marketing consent.

Providing your phone number, requesting a quote, or accepting the Privacy Policy does not by itself give SMS consent. Text messaging is optional. Consent is not a condition of purchasing insurance or receiving assistance.

Frequency and charges

Message frequency varies based on your requests and service needs. Message and data rates may apply. Contact your wireless provider for details about your plan.

Stop messages or get help

Reply STOP to opt out at any time. You may receive one final message confirming your opt-out. After that, we will not send further messages unless you opt in again.

Reply HELP for help or email memberservices@insurancesupport.net. You can also use these contact methods to request that we stop messages.

Delivery and privacy

Message delivery is not guaranteed. Carriers are not liable for delayed or undelivered messages. Tell us if you change or give up the mobile number used to enroll.

Our Privacy Policy explains how we handle information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We do not sell or share text messaging opt-in data and consent for another party's own use.